Last Updated: August 2026
At Dream Furnishers, we aim to provide quality mattresses, sofa materials, upholstery fabrics, cushions and other furnishing products that meet our customers’ requirements. We carefully inspect products before dispatch to ensure they are supplied in suitable condition.
Please read the following policy before placing an order.
1. Returns Returns may be accepted in cases where the product:Is received damaged or defective.Is different from the product ordered.Has a manufacturing defect.Does not match the agreed specifications of the order.Customers should contact Dream Furnishers as soon as possible after receiving the product if they notice any issue.
2. Return Conditions
To be eligible for a return:
The product must be unused and in its original condition.The product should not have been altered, cut, stitched, washed or modified.Original packaging, labels and other relevant materials should be retained where applicable.The return request must be made within 3 days of receiving the product. Customers may be required to provide photographs or videos showing the defect, damage or incorrect product. Products returned without prior approval from Dream Furnishers may not be accepted.
3. Non-Returnable Products Due to their nature, the following products may not be eligible for return or exchange:Customized or made-to-order products.Mattresses that have been used.Cut-to-size foam or fabric.Customized upholstery materials.Products altered according to the customer's specifications.Products damaged after delivery due to improper handling, installation or use.Products purchased under special non-returnable offers, where applicable.
4. Damaged Products
If your order arrives damaged, please contact us as soon as possible and provide clear photographs or videos of the product and packaging. After reviewing the issue, Dream Furnishers may offer an appropriate resolution, such as replacement, repair, exchange or refund, depending on the nature of the issue.
5. Product Guarantee Where a product is specifically sold with a guarantee, Dream Furnishers will provide the guarantee according to the terms communicated at the time of purchase.A guarantee may cover specified product or manufacturing-related issues for the applicable guarantee period.The guarantee does not normally cover damage resulting from:Normal wear and tear.Misuse or improper handling.Accidental damage.Improper installation or use.Unauthorized alterations or repairs.Exposure to unsuitable environmental conditions.Damage caused by negligence or failure to follow product-care instructions.The exact guarantee period and coverage may vary depending on the product and will be communicated at the time of purchase.
6. Product WarrantySome products may be supplied with a manufacturer's warranty or warranty provided by Dream Furnishers.Warranty coverage, duration and conditions may vary according to the product, manufacturer and purchase terms.Where applicable, the warranty may cover manufacturing defects or specific functional issues mentioned in the applicable warranty terms.The warranty generally does not cover:Normal wear and tear.Physical or accidental damage.Damage caused by improper use or maintenance.Unauthorized modifications or repairs.Damage caused by incorrect installation or handling.Natural changes in fabric, foam or other materials caused by regular use.Issues resulting from use outside the product's intended purpose.Customers may be required to provide the original invoice, bill or other proof of purchase to claim warranty service.
7. Warranty & Guarantee Claims To make a warranty or guarantee claim, customers should contact Dream Furnishers and provide:
Customer name
Order or invoice number
Product details
Date of purchase
Description of the issue
Photographs or videos,where applicable
Our team will review the claim and may inspect the product before determining whether the issue is covered.Depending on the product and applicable terms, an approved claim may be resolved through repair, replacement, exchange or another appropriate solution.
8. Refunds If a refund is approved, the refund amount will depend on the specific circumstances of the order.Approved refunds will generally be processed after the returned product has been received and inspected.The refund will be made through the original payment method, wherever applicable. The time taken for the amount to reflect in your account may vary depending on the payment provider or bank.
9. Order Cancellation Cancellation requests should be made as soon as possible after placing an order.Orders that have already been manufactured, customized, packed or dispatched may not be eligible for cancellation.For customized or made-to-order products, cancellation may not be possible once production has started.
10. Exchange / Replacement Where an eligible product is found to be defective, damaged or incorrectly supplied, Dream Furnishers may provide a replacement or exchange, subject to product availability and the applicable product terms.Replacement products will generally be provided according to the original order specifications.
11. Shipping & Return Charges If the return is due to a verified manufacturing defect, damage during delivery or an incorrect product supplied by Dream Furnishers, applicable return or replacement arrangements will be communicated by our team.For returns resulting from customer preference, incorrect measurements provided by the customer or other customer-related reasons, return or transportation charges may apply.
12. Product Inspection All return, refund, guarantee and warranty claims are subject to verification and, where necessary, inspection by Dream Furnishers or the relevant manufacturer.A claim that does not meet the applicable terms may be rejected.
13. How to Request a Return, Refund, Guarantee or Warranty Service
To request assistance, contact Dream Furnishers with:
Customer name
Order number / invoice number
Contact number
Product details
Reason for the request
Photographs or videos, where applicable
Our team will review the request and provide further instructions.
14. Important Product-Specific Terms Warranty, guarantee, return and replacement conditions may differ between mattresses, sofa materials, foam, upholstery fabrics, cushions and customized products.Where a specific warranty or guarantee is offered, the applicable terms and duration will be communicated to the customer at the time of purchase.
15. Changes to This Policy Dream Furnishers reserves the right to update or modify this Refund, Return, Guarantee & Warranty Policy when required. Any changes will be published on this page with the updated date.
Contact Us
For questions regarding returns, refunds, guarantees, warranties or exchanges, please contact Dream Furnishers through the contact details provided on our website.
Dream Furnishers
Ludhiana, Punjab, India
Quality Furnishing Products | Competitive Prices | Reliable Service